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June 07, 2007

Broadview Networks Deploys IP Messaging Technology from Common Voices



By Anuradha Shukla
TMCnet Contributing Editor

Common Voices announced recently that Broadview Networks (News - Alert) has launched services using their state-of-the-art NowMessage Unified Messaging platform.

 
The services running on NowMessage are branded as Broadspeed Message and will enable Broadview’s business customers to improve productivity with advanced features including voicemail, unified messaging, and Text-to-Speech services.
 
Utilizing Common Voices' NowThere technology, Broadview ported its current Broadspeed OfficeSuite hosted VoIP customers to the new platform to quickly deliver the new capabilities of Broadspeed Message to its customers.
 
NowThere technology provides a seamless process where greetings and voice messages from Broadview's existing system were transferred to the new IP platform.

The NowMessage design allows Broadview Networks to share their existing scalable, redundant and secure email servers and message storage technology, truly integrating their voice and email messaging services into common mailboxes.
 
As a part of Broadview’s suite of bundled voice, data, hardware, and managed network solutions, Broadspeed Message can empower small and mid-sized businesses with the right solution, at the right price.
 
Todd Hasselbeck, president and CEO of Common Voices believes NowMessage is an ideal fit for Broadview's IP-based network, as it supports all of their customer requirements; from basic business lines to hosted-IP telephony on a single, High Availability platform.
 
“Our patented migration technology ensures a positive transition experience for Broadview's business customers. Subscribers will retain both new and saved messages and any specialized mailbox greetings, making the migration painless by eliminating the need to transition or recreate critical information currently in their mailboxes,” he concluded.


Anuradha Shukla is a contributing writer for TMCnet covering call centers, CRM and information technology.

 
Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents, which are free to registered users.
 
Today’s featured White Paper (News - Alert) is “Continental Dispatch Accelerates Customer Service with Hosted Contact System”, brought to you by Oracle (News - Alert).
 
 
 
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